FAQs
How Much Is Shipping?
All items available are digital. No physical items will be shipped to your address. Upon completing your payment, you can instantly download your digital files from your account. You don’t have to create an account to buy a product. You can do it as a “Guest”, then the product download page will be available immediately after payment, on the same page.
How Do I Access My Files?
After your purchase, the link to download the product will appear here. Please do not close the browser and wait, it will take a maximum of 10 seconds. Save the link to the page where you received the download link – this way you can download the product later. The link will also be sent to your email, if anything, check the SPAM section in your mailer (for example, gmail). If you have created an account, the link to download the product will also be available in your account. A Guest (a user without an account) can download the product only on the payment page (immediately after the payment is made).
How To Unzip A Folder With Files?
Our files are provided in format: PNG enclosed in a zipped folder. Once you’ve downloaded the zipped folder, you need to unzip it to access the four files. On Windows and Mac, this can be done by double-clicking on the zipped folder. On Windows, you can also right-click on the folder and choose “extract here”. For Android phones, iPhones, and iPads, you’ll need a decompression app available on both the App Store and Google Play.
Can I Use These Files/Bundles On an iPad?
Absolutely! To unzip your files on an iPad, we recommend downloading WinZip (or zip extractor or unarchiver) from the App Store. It’s user-friendly, allowing you to extract files from the zip. Once extracted, open your cutting machine software and import the PNG file for your project.
I Cannot Find/Open PNG File After Downloading?
All our designs include an PNG file, sometimes adopting the icon of the browser you downloaded it from (commonly Microsoft Edge). Upload the PNG file to your software as usual. If you encounter issues, please contact us, and we’ll promptly assist you.
How Do I Open PNG Files?
To import an PNG file to your Library, unzip the file first:
How To Unzip PNG Cut File: After downloading, unzip the files before use. Right-click on the zipped folder and select “Extract All”. Follow the prompts to save the unzipped folder. Open Design Space, click “Upload Images,” choose the image upload option, select your file, and save it to your library.
How Do I Open PNG Files?
After unzipping, use your files. Open app and:
Method 1: Go to File > Open, navigate to your file, and open it.
Method 2: Drag and drop the file into app.
Method 3: Add files to your library through File > Import > Import to Library. Open your library, locate your design, and double-click to add it to your work area.
I Opened My File, But Nothing Is There. It Looks blank.
Zoom out, hit Ctrl + A (Command + ‘A’ on a MAC) to select everything. If the issue persists, contact the designer for guidance or check import settings (Edit > Preferences > Import Options).
Can I Use These Files If I Don’t Have A Cutting Machine?
Certainly! Use the PNG file for iron-on transfers and printing on paper. Adjust your printer’s print size before printing.
Why Are There Filled In Areas On The PNG?
If you see black-filled areas, refer to our troubleshooting guide on the website for quick fixes. If issues persist, contact us, and we’ll resend the file to your email.
Contact Us
If you have any questions, please contact us for more information.